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Wed, Jun 28, 2017
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FAQ

Am I able to get a refund/exchange my ticket for another show?

We cannot refund tickets, but if the performance title has multiple show dates (Broadway, Greenville Symphony Orchestra, Children’s Theatre, etc.), you can exchange your ticket for an $8 per ticket service fee with 48-hour notice. This fee is waived if you are a Peacekeeper or Season Subscriber (when applied to subscription performances).

Click here to download the ticket exchange form

I ordered online/on the phone, why did I have to pay a fee?

We use service fees to keep our box office up and running. Fees help pay for things like server maintenance, ticket-selling software, employee labor and postage. We do our best to keep this fee as low as possible. 

I don’t want to pay this fee. How can I avoid it?

If you visit us in person at the box office, service fees do not apply for single ticket shows. However, there is a per-ticket handling fee of $12 for all subscriptions, regardless of where orders are placed. 

Is there a limit to how many tickets I can purchase for a given show?

Well, it depends. Each show operates a little differently so per order and per customer, limits may apply. Easiest way to find out is to give us a call at 864.467.3000 and ask one of our Customer Service Reps. They’ll be able to tell you based on the specific show. 

Can I purchase tickets for a large group?

Sure! Group minimum sizes vary from show to show, but if you’re interested, call our group ticketing manager at 864.467.3032 or send an email to [email protected]

Keep in mind, because we want to make sure our patrons get the absolute best prices, we do reserve the right to refuse sale to anyone we think is a third-party vendor, scalper or ticket broker.

My ticket was stolen! Or it didn’t arrive in the mail. Or my dog ate it. Or I lost it. It’s gone. Okay? It’s gone. Can I get a new one?

Don’t worry! Regardless of how they disappear, we can reprint tickets free of charge. Reprinted tickets can’t be mailed, but you can pick them up the night of the show at Will Call with photo ID. 

Does my young child need a ticket?

All patrons, including the adorable little ones, must have a ticket to enter our theater. But because tiny humans have needs that live entertainment cannot fulfill, and to make sure all of our patrons enjoy our shows, we do strongly recommend that children 5 years or younger do not attend Peace Center performances.

If you’re interested in programming for young ones, take a look at our POP! programming or performances presented by the South Carolina Children’s Theatre!

Are Peace Center shows appropriate for kids?

That isn’t our call to make. Some shows do require that we warn patrons about specific content, but those should be only seen as suggestions. It is up to the parent or guardian to determine what’s okay for their kids to see.

If you have a question about content for any of our shows, give us a call at 864.467.3000!

Do I have to worry about hecklers and other annoying customer-stereotypes ruining the show?

Anyone who is ruining the fun for everyone else, regardless of how old they are, will be asked to leave. The only case where this won’t happen immediately is during a stand up comedy act. Because let’s admit it, it’s always fun to see a comedian roast a heckler. 

I’m thinking about buying my tickets from a site that isn’t peacecenter.org… Yay or nay?

Nay. Very nay. The Peace Center Box Office, its phone center and peacecenter.org are the only authorized outlets for tickets to events held in our venues. Other ticketing sources usually increase the fees, and in some cases, you may end up with a fake ticket. If you purchase a ticket from a third party, keep in mind it is at your own risk. Buying from us ensures you get your ticket at face value and more importantly, get to see the show you intended to see.

Sidenote: In order to make sure our patrons get the absolute best prices, we do reserve the right to refuse sale to anyone we think is a third-party vendor, scalper or ticket broker.

Can I snap photos or take video during the show?

Unfortunately, you cannot. We want each and every performance to be an amazing experience for all those involved, including our artists. Recording devices tend to get in the way and are a distraction to people in their seats and on the stage. You can, however, snap photos in our lobby and at our super cool social photo booth that can fit most (if not all) of your friends.  

Are food and drink allowed inside the theater?

Crumbs tend to attract unwanted guests, and they never have money to pay for tickets. So, to keep free-loading insects out, we don’t allow food or drinks in the theater. The only exception is bottled water. Just make sure the lid is on tight!

Skip the Line. Save time.

To save time at intermission, you can pre-order drinks before the show at the lobby bar. 

How do I get my tickets?

We can mail or email your tickets to you, or you can pick them up from Will Call on the night of the show.  It's your choice!  

Late Seating

Certain companies request that late arriving audience members be asked to wait in the lobby until they can be seated during a performance break. For your convenience, the Peace Center simulcasts each performance on lobby monitors and ushers are avaiable for your assistance. 

Lost and Found

Please contact the Box Office if you have lost items at the Peace Center. If you find an item, please hand it to an usher or take it to the Box Office. 

Security

City of Greenville Police Officers are on-site during each performance.

Can I bring my bag into the hall?

Yes, you are welcome to carry a bag, purse, or backpack up to 18” into the hall. Please leave any larger items in your car. To ensure the safety of all patrons, we reserve the right to inspect any item regardless of size.

Teachers: We know you have a lot to look after, but please only bring the essentials to POP Youth Performances and field trips. 

I've heard the Peace Center is a Zero Waste Facility. What does that mean?

Essentially, it means that the waste from all of our facilities is either recycled or sent to a gasification site, which converts it into energy. We are even believed to be the first zero-waste-to-landfill performing arts facility!