Frequently Asked Questions
I’m thinking about buying my tickets from a website that isn’t peacecenter.org… Yay or nay?
Nay. Very nay. The Peace Center Box Office, its phone center, and peacecenter.org are the only authorized ticket sellers to events held in our venues. Other ticketing sources usually increase the fees, and, in some cases, you may end up with a fake ticket or get scammed out of your money. Purchasing a ticket to a Peace Center show from a third-partywebsite is too risky. Buying from us ensures you get an official ticket at face value, and we’re able to assit you if anything goes wrong with your tickets.
To make sure our patrons get the best prices, we reserve the right to refuse sale to anyone we think is a third-party vendor, scalper, or ticket broker.
Am I able to get a refund/exchange my ticket for another show?
You’re able to share tickets with someone else if you can’t make your show, but all tickets are non-refundable and can’t be exchanged for another show. Sharing your tickets is easy. Please contact the Peace Center Box Office with any questions or concerns.
I ordered online/on the phone, why did I have to pay a fee?
Excellent question! We’re a non-profit organization, so the service fees keep our box office up and running. They help pay for things like server maintenance, ticket selling software, and employee salaries. We do our best to keep this fee as low as possible.
I don’t want to pay this fee. How can I avoid it?
If you don’t want to pay the service fee, just visit us in person at the box office and purchase your tickets there. Service fees don’t apply for single ticket shows. However, there is a per-ticket handling fee of $15 for all subscriptions, regardless of where orders are placed.
Is there a limit to how many tickets I can purchase for a given show?
It depends. Each show operates a little differently, so limits may apply per customer or per order. The easiest way to find out about a particular performance is to give us a call at 864.467.3000 and ask one of our Customer Service Reps. They’ll be able to tell you how many tickets you can buy based on the specific show.
What are my options for ticket delivery and how do I get my tickets?
The Peace Center is paperless! Your tickets are digital, and you’ll be able to access them through our app or online 48 hours before your showtime. Read more for all the details.
Can I purchase tickets for a large group?
Sure! Group minimum sizes vary from show to show, but if you’re interested, call our group ticketing manager at 864.467.3032 or send an email to groups@peacecenter.org.
*Because we want to make sure our patrons get the absolute best prices, we do reserve the right to refuse sale to anyone we think is a third-party vendor, scalper or ticket broker.
Does my young child need a ticket?
Yes, everyone needs a ticket to see a show. For the enjoyment of all patrons, please refrain from bringing children younger than 5 years old.
Are Peace Center shows appropriate for kids?
Sometimes, but not usually unless it’s a student matinee or if the kids are older. Some shows require that we warn patrons about specific content and age appropriateness. Ultimately, it is up to the parent or guardian to determine what’s okay for their kids to see. We do not recommend any show for children 5 years old or younger.
If you have a question about content for any of our shows, give us a call at 864.467.3000!
What are your policies on smoking?
We follow The City of Greenville’s policy, which prohibits smoking within 10 feet of a building entry (Sec. 16-167). Smoking, vaping, or the use of tobacco products are not allowed inside any building.
Safety and Security Policy
See something, say something.
In accordance with U.S. Department of Homeland Security recommendations, all guests are encouraged to stay aware of their surroundings. If something appears suspicious, be sure to report this activity to a Peace Center staff member or law enforcement professional who is working the event.
Every event on the Peace Center campus is staffed and monitored by law enforcement officers and security personnel.
Video cameras are located throughout the Peace Center campus and are actively monitored.
Please take a moment to review the following Peace Center security policies:
- The Peace Center prohibits weapons of any kind including, but not limited to, firearms, pocket/utility knives or other cutting instruments. This policy applies to every individual, even those with a concealed weapons permit (CCW). Any off-duty law enforcement officer who is attending an event and carrying a weapon is required to check in with a law enforcement officer on duty at the Peace Center.
- Peace Center guests may be subject to a bag check and/or electronic screening. Those refusing an inspection will be denied entry. Prohibited items discovered during a search must either be disposed of or returned to the patron’s vehicle.
- Alcohol, weapons, illegal drugs or other items deemed dangerous or inappropriate may be confiscated and/or presented to law enforcement.
- Smoking, vaping or the use of tobacco products inside Peace Center buildings is strictly prohibited. The City of Greenville prohibits smoking within 10’ of a building entry (Sec. 16-167)
- Diaper bags are permitted only when the patron is accompanied by an infant.
- Additional security restrictions may apply at the discretion of Peace Center management.