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Fri, Sep 18, 2020
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Peace Center Safety and Security Policy

The Peace Center welcomes 360,000 guests annually to exceptional performances and events. The staff works diligently to ensure the best patron experience which includes the safety and security of each individual.

See something, say something.

In accordance with U.S. Department of Homeland Security recommendations, all guests are encouraged to stay aware of their surroundings. If something appears suspicious, be sure to report this activity to a Peace Center staff member or law enforcement professional who is working the event.

Every event on the Peace Center campus is staffed and monitored by law enforcement officers and security personnel.

Video cameras are located throughout the Peace Center campus and are actively monitored.

Please take a moment to review the following Peace Center security policies:

  • The Peace Center prohibits weapons of any kind including, but not limited to, firearms, pocket/utility knives or other cutting instruments. This policy applies to every individual, even those with a concealed weapons permit (CCW). Any off-duty law enforcement officer who is attending an event and carrying a weapon is required to check in with a law enforcement officer on duty at the Peace Center.
  • Peace Center guests may be subject to a bag check and/or electronic screening.  Those refusing an inspection will be denied entry.  Prohibited items discovered during a search must either be disposed of or returned to the patron’s vehicle.
  • Alcohol, weapons, illegal drugs or other items deemed dangerous or inappropriate may be confiscated and/or presented to law enforcement.
  • Smoking, vaping or the use of tobacco products inside Peace Center buildings is strictly prohibited. The City of Greenville prohibits smoking within 10’ of a building entry (Sec. 16-167)
  • Diaper bags are permitted only when the patron is accompanied by an infant.
  • Additional security restrictions may apply at the discretion of Peace Center management.

Frequently Asked Questions

Buying Tickets

Am I able to get a refund/exchange my ticket for another show?

Tickets are non-refundable.

If the show title has multiple performances (Broadway, Greenville Symphony Orchestra, South Carolina Children’s Theatre, etc) you may exchange your ticket for an $8 per ticket service fee with 48-hour notice prior to your scheduled performance. This fee is waived if you are a Broadway season ticket holder (when applied to a subscription performance). Contact the Peace Center Box Office at 864.467.3000 or [email protected] to discuss seating options.

I ordered online/on the phone, why did I have to pay a fee?

We use service fees to keep our box office up and running. Fees help pay for things like server maintenance, ticket-selling software, employee labor and postage. We do our best to keep this fee as low as possible. 

I don’t want to pay this fee. How can I avoid it?

If you visit us in person at the box office, service fees do not apply for single ticket shows. However, there is a per-ticket handling fee of $15 for all subscriptions, regardless of where orders are placed. 

Is there a limit to how many tickets I can purchase for a given show?

Well, it depends. Each show operates a little differently so per order and per customer, limits may apply. Easiest way to find out is to give us a call at 864.467.3000 and ask one of our Customer Service Reps. They’ll be able to tell you based on the specific show. 

What are my options for ticket delivery?

Those purchasing tickets with a SC, NC, GA or TN address may, in most cases, select mail, print-at-home or Will Call. Those outside of this designated four-state area will be limited to selecting Will Call as the delivery method. A photo ID will be required to pick up tickets at Will Call.

How do I get my tickets?

We can mail or email your tickets to you, or you can pick them up from Will Call on the night of the show.  It's your choice!  

Can I purchase tickets for a large group?

Sure! Group minimum sizes vary from show to show, but if you’re interested, call our group ticketing manager at 864.467.3032 or send an email to [email protected]

Keep in mind, because we want to make sure our patrons get the absolute best prices, we do reserve the right to refuse sale to anyone we think is a third-party vendor, scalper or ticket broker.

My ticket was stolen! Or it didn’t arrive in the mail. Or my dog ate it. Or I lost it. It’s gone. Okay? It’s gone. Can I get a new one?

Don’t worry! Regardless of how they disappear, we can reprint tickets free of charge. Reprinted tickets can’t be mailed, but you can pick them up the night of the show at Will Call with photo ID. 

I’m thinking about buying my tickets from a site that isn’t peacecenter.org… Yay or nay?

Nay. Very nay. The Peace Center Box Office, its phone center and peacecenter.org are the only authorized outlets for tickets to events held in our venues. Other ticketing sources usually increase the fees, and in some cases, you may end up with a fake ticket. If you purchase a ticket from a third party, keep in mind it is at your own risk. Buying from us ensures you get your ticket at face value and more importantly, get to see the show you intended to see.

Sidenote: In order to make sure our patrons get the absolute best prices, we do reserve the right to refuse sale to anyone we think is a third-party vendor, scalper or ticket broker.

Does my young child need a ticket?

All patrons, including the adorable little ones, must have a ticket to enter our theater. But because tiny humans have needs that live entertainment cannot fulfill, and to make sure all of our patrons enjoy our shows, we do strongly recommend that children 5 years or younger do not attend Peace Center performances.

Are Peace Center shows appropriate for kids?

That isn’t our call to make. Some shows do require that we warn patrons about specific content, but those should be only seen as suggestions. It is up to the parent or guardian to determine what’s okay for their kids to see.

If you have a question about content for any of our shows, give us a call at 864.467.3000!

Attending a Show

Late Seating

Certain companies request that late-arriving audience members be asked to wait in the lobby until they can be seated during a performance break. For your convenience, the Peace Center simulcasts each performance on lobby monitors and ushers are available for your assistance.

Can I snap photos or take video during the show?

Unfortunately, you cannot. We want each and every performance to be an amazing experience for all those involved, including our artists. Recording devices tend to get in the way and are a distraction to people in their seats and on the stage. You can, however, snap photos in our lobby.

Are food and drink allowed inside the theater?

Crumbs tend to attract unwanted guests, and they never have money to pay for tickets. So, to keep free-loading insects out, we don’t allow food or drinks in the theater. The only exception is bottled water. Just make sure the lid is on tight!

Do I have to worry about hecklers and other annoying customer-stereotypes ruining the show?

Anyone who is ruining the fun for everyone else, regardless of how old they are, will be asked to leave. The only case where this won’t happen immediately is during a stand up comedy act. Because let’s admit it, it’s always fun to see a comedian roast a heckler. 

Skip the Line. Save time.

To save time at intermission, you can pre-order drinks before the show at the lobby bar. 

Lost and Found

Please contact the Box Office if you have lost items at the Peace Center. If you find an item, please hand it to an usher or take it to the Box Office. 

I've heard the Peace Center is a Zero Waste Facility. What does that mean?

Essentially, it means that the waste from all of our facilities is either recycled or sent to a gasification site, which converts it into energy. We are even believed to be the first zero-waste-to-landfill performing arts facility!